Returns & Refund Policy – Handmade & Personalised Products

As each item is handmade and personalised to your specific requirements, we are unable to accept returns or offer refunds on personalised or custom-made products unless they are faulty or incorrect.

Non-Returnable Items

The following items cannot be returned:

Personalised or custom-made products

Items made to your specific design, colour, size or wording request

Please ensure all spellings, dates, sizes and personalisation details are correct before placing your order. We cannot accept responsibility for customer input errors.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with:

Your order number

Clear photographs of the item and packaging

We will assess the issue and offer a replacement or refund where appropriate.

Non-Personalised Items

For non-personalised products, you may request a return within 14 days of delivery in line with UK Consumer Contracts Regulations. Items must be unused and in their original condition. Return postage costs are the responsibility of the buyer unless the item is faulty.

Important Information

Items must not be used before reporting an issue.

We reserve the right to refuse returns that do not meet the above conditions.

If you have any questions before ordering, please contact us — we are always happy to help.